Our Commitment to Responsible Gaming
f111 believes that gambling should always be a form of entertainment — never a source of financial stress, emotional harm, or family conflict. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to players seriously. Responsible gaming is not a disclaimer we print at the bottom of a page; it is woven into the architecture of the f111 platform, from the way accounts are verified to the way our support team is trained.
We recognise that the vast majority of f111 players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh enjoy casino games, cricket betting, and slots as a recreational pastime without experiencing harm. Our responsible gaming framework is designed to keep it that way — providing proactive safeguards for everyone while offering targeted, non-judgmental help to players who may be developing a problematic relationship with gambling.
The following principles guide every responsible gaming decision f111 makes:
- Gambling must be a conscious, voluntary choice made with accurate information about the odds and risks involved.
- Players must always be able to afford to lose what they wager — gambling with money earmarked for rent, food, or family expenses is harmful.
- f111 will never use manipulative design patterns (fake countdowns, false scarcity, misleading bonus terms) to pressure players into gambling more than they intend.
- No person under the age of 18 will be permitted to gamble on the f111 platform under any circumstances.
- f111 staff will treat all players who raise responsible gaming concerns with compassion, discretion, and without judgement.
- Self-exclusion and account closure requests will always be honoured promptly and without any attempt to dissuade the player.
18+ Age Restriction
f111 is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any real-money game on f111. This rule applies to all players regardless of their location within Bangladesh or the device they use to access the platform.
How We Verify Age
Age verification at f111 takes place at two stages. At registration, all players are required to confirm that they are 18 or older by accepting our Terms & Conditions. This is the minimum baseline check. Before any withdrawal can be processed, f111 requires every player to complete a full KYC (Know Your Customer) verification, which includes submitting a copy of a valid government-issued identity document — such as a Bangladesh National ID (NID) card or passport — that confirms both the player's identity and date of birth.
If at any point f111 has reasonable grounds to suspect that a registered player is under the age of 18, the account will be suspended immediately and all funds held pending the outcome of a formal identity investigation. If the player is confirmed to be underage, the account will be permanently closed and any deposits returned.
Protecting Young People
If you share a device or mobile phone with children or young people in your household, we strongly recommend enabling your device's parental control features and keeping your f111 login credentials private. Do not save your password in a shared browser profile. If you believe a minor may have accessed the f111 platform using your account, please contact our support team at [email protected] immediately.
Player Protection Tools
f111 provides a suite of practical tools that empower you to manage your gambling activity directly from your account settings. These tools are available to all registered players at no cost and can be activated at any time without needing to contact support — although our team is always available to assist if you prefer.
Set a maximum amount you can deposit over a daily (24h), weekly (7-day), or monthly (30-day) rolling period. Limits apply to all payment methods — bKash, Nagad, Rocket, and bank transfers combined. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour review period.
Set a ceiling on how much you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool is particularly useful for managing your bankroll during BPL cricket season or tournament events.
Define how long a single gaming session can last before you are automatically logged out. You will receive an on-screen alert 5 minutes before your session limit is reached, giving you time to wrap up current activity. Sessions can be set between 30 minutes and 8 hours.
Activate a short-term time-out of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out, you cannot log in to play real-money games, but your account remains open and your balance is preserved. Time-outs cannot be cancelled early.
Self-Exclusion
Self-exclusion is the most powerful protective tool available on f111. It is designed for players who feel that gambling is no longer under their control and who want to take a meaningful break from the platform. Unlike a time-out, self-exclusion is a serious, longer-term commitment — once activated, it cannot be reversed until the full exclusion period has elapsed.
Available Self-Exclusion Periods
- 6 months — A meaningful short-term break to reassess your relationship with gambling.
- 1 year — A full calendar-year exclusion for players who need more sustained time away.
- 3 years — A long-term exclusion recommended for players experiencing significant harm.
- 5 years — An extended exclusion for players with a serious gambling problem who need long-term structural support.
- Permanent exclusion — A lifelong ban from the f111 platform, which cannot be reversed under any circumstances.
What Happens During Self-Exclusion
When a self-exclusion is active on your f111 account:
- Your account is immediately suspended and you cannot log in.
- All pending bonuses and promotional offers are cancelled and will not be reinstated upon return.
- f111 will not send you any marketing emails, SMS messages, or promotional notifications for the duration of the exclusion.
- Any balance remaining in your account at the time of exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or Rocket) upon your verified request.
- f111's systems will flag your account to prevent re-registration attempts using the same identity or payment details.
How to Request Self-Exclusion
To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered email address, your preferred exclusion period, and the reason (optional — you are not obligated to explain). Our team will confirm the exclusion within 24 hours and send you written confirmation to your registered email address.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often hard to recognise from the inside. Many players experiencing gambling-related harm continue to believe they are "in control" or that a big win is just around the corner. The following warning signs — compiled from international problem gambling research — may indicate that gambling has moved from a hobby to a harmful compulsion.
Behavioural Warning Signs
- Spending more time or money gambling than you originally intended.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
- Feeling irritable, anxious, or restless when not gambling, or when trying to cut down.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Gambling with money set aside for essential expenses such as rent, food, utility bills, or children's school fees.
- Borrowing money — from friends, family, or through loans — specifically to fund gambling.
- Neglecting work, study, family responsibilities, or social relationships because of gambling.
- Using gambling as a way to escape problems, anxiety, stress, or low mood.
- Making repeated unsuccessful attempts to reduce or stop gambling.
- Gambling in secret or feeling shame or guilt about your gambling activity.
Financial Warning Signs
- Unexplained depletion of savings or bank balances.
- Increasing deposits via bKash, Nagad, or Rocket beyond your planned budget.
- Taking out credit, mobile loans, or informal loans to fund gambling.
- Struggling to meet financial obligations (rent, EMI payments, family expenses) as a result of gambling losses.
Self-Assessment Checklist
The following questions are adapted from widely used problem gambling screening tools. Read each question honestly. If you answer "yes" to two or more of these questions, we encourage you to use f111's responsible gaming tools — such as deposit limits, time-out, or self-exclusion — and to consider reaching out to a gambling support service.
Support & Resources
If you feel that gambling is causing harm to you or someone you care about, please do not hesitate to seek help. Problem gambling is a recognised condition, and effective support is available. The following types of resources can provide guidance, counselling, and crisis support:
Types of Support Available
- Helplines and crisis lines: Confidential telephone and online chat services staffed by trained counsellors who specialise in gambling-related harm. Many operate 24/7 and are free of charge.
- Cognitive behavioural therapy (CBT): A structured, evidence-based talking therapy that helps individuals understand and change the thought patterns driving problem gambling behaviour. Available through mental health clinics and private practitioners in Dhaka and other major Bangladeshi cities.
- Support groups: Peer-led groups (similar to Gamblers Anonymous) where individuals share their experiences in a safe, confidential environment. These can be particularly powerful because participants understand from personal experience what problem gambling feels like.
- Online self-help tools: Structured self-directed programmes that guide individuals through goal-setting, tracking, and relapse prevention at their own pace — accessible from any mobile phone without needing to visit a clinic.
- Family and relationship support: Counselling services specifically for family members and loved ones affected by someone else's problem gambling. Gambling harm is rarely limited to the individual player.
How f111 Can Help You Access Support
f111's responsible gaming team can assist you in identifying appropriate support resources relevant to your situation in Bangladesh. When you contact us at [email protected] about a gambling concern, we will:
- Listen without judgement and respond in plain, supportive English.
- Apply any account restrictions (limits, time-out, self-exclusion) that you request, effective immediately.
- Provide signposting to relevant support organisations and helplines.
- Follow up with you (if you wish) to check that the tools we have put in place are working for you.
Contact Our Responsible Gaming Team
f111's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and national holidays. We operate on Bangladesh Standard Time (BST, UTC+6) and all communications are handled in English by trained, empathetic staff.
Whether you want to set a deposit limit, ask about self-exclusion options, check in about your account activity, or simply talk to someone about a concern, our team is here. There is no issue too small — reaching out early is always the right call.
Get in Touch
Send us an email at any time. For responsible gaming matters, use the subject line "Responsible Gaming Request" so that our team can prioritise and route your message correctly. We aim to acknowledge all responsible gaming emails within 1 hour and to resolve requests within 24 hours.
Available 24/7 · Bangladesh Standard Time (BST, UTC+6)
f111 also encourages players to use the in-account responsible gaming tools described in this guide without waiting to contact support — these are available instantly in your account settings. But if you prefer to speak with a person first, our team will always be glad to help.