f111 Privacy Policy
At f111, protecting your personal data is a core responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, why we collect it, how it is stored and secured, and what rights you hold over your own data as a player based in Bangladesh.
How f111 Protects Your Data
A plain-English overview of our key privacy commitments before you read the full policy below.
All data transmitted between your device and the f111 platform is protected by industry-standard SSL/TLS encryption. This includes your login credentials, payment details, and any personal information submitted during registration or KYC.
f111 does not sell, rent, or trade your personal information to marketing companies or data brokers. Your data is used solely to operate your account, process payments, maintain security, and improve platform services.
You have the right to access, correct, or request deletion of the personal data f111 holds about you at any time. Submit a data request to our support team at [email protected] and we will respond within a reasonable timeframe.
Your bKash, Nagad, Rocket, and bank account details are handled with strict security controls. Payment credentials are never stored in plain text. Sensitive financial data is processed through encrypted channels and is not accessible to f111 customer-facing staff.
f111 uses only the cookies necessary to keep you logged in, remember your preferences, and measure platform performance. We do not deploy intrusive third-party advertising trackers or cross-site profiling cookies.
f111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected — including legal, regulatory, and anti-money-laundering obligations. Once the retention period expires, your data is securely deleted or anonymised.
This Privacy Policy ("Policy") is issued by f111 ("f111", "we", "us", "our"), the operator of the online casino and sports betting platform at https://f111.vu. It applies to all personal data collected from individuals ("you", "your") who access, register with, or use the f111 platform, including through mobile browsers and any related services. Please read this Policy carefully. By creating an account or using the f111 platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein. This Policy forms part of the broader legal framework governing your use of f111, alongside our Terms & Conditions and Responsible Gaming Policy.
Information We Collect
f111 collects personal data that you provide directly, data generated automatically through your use of the platform, and data received from trusted third-party sources where necessary for compliance and security purposes. We collect only the information that is reasonably necessary to provide, secure, and improve our services.
Data You Provide Directly
When you register an account, complete identity verification (KYC), make deposits or withdrawals, or contact our support team, you may provide the following categories of personal data:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number | Registration, KYC verification |
| Contact Data | Email address, Bangladeshi mobile number | Registration, account updates |
| Address Data | Residential address, city (Dhaka, Chittagong, Sylhet, etc.) | KYC verification |
| Financial Data | bKash number, Nagad number, Rocket number, bank account details | Deposits, withdrawals |
| Identity Documents | Scanned NID card, passport copy, utility bill, bank statement | KYC verification, withdrawal processing |
| Support Communications | Chat logs, email correspondence, complaint records | When you contact support |
Data Collected Automatically
When you access the f111 platform, certain technical data is collected automatically by our servers and analytics tools:
- Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
- Network data: IP address, approximate geographic location derived from IP, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Airtel Bangladesh).
- Usage and behavioural data: Pages visited, time spent on each page, games launched, bet history, session duration, click patterns, and navigation paths.
- Transaction data: Deposit and withdrawal amounts, timestamps, payment method used, and transaction reference numbers.
- Cookie and session data: Session identifiers, preference cookies, and analytics identifiers. See the Cookies section below for full details.
Data from Third Parties
In limited circumstances, f111 may receive personal data about you from trusted third-party sources, including:
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) who may share transaction confirmation data to reconcile payments.
- Identity verification service providers used to support our KYC process.
- Fraud prevention and anti-money-laundering screening services that may flag accounts matching known risk profiles.
How We Use Your Data
f111 uses the personal data we collect for the specific, legitimate purposes described in this section. We do not use your data for any purpose incompatible with these stated aims without first seeking your consent or being required to do so by applicable law.
Account Management and Platform Operation
Your identity and contact data are used to create and maintain your f111 account, authenticate your identity at login, send you transactional notifications (deposit confirmations, withdrawal updates, security alerts), and allow you to access all platform features including casino games, the sportsbook, and the cashier.
Payment Processing and Financial Compliance
Your financial data — including bKash, Nagad, Rocket, and bank account details — is used solely to process your deposit and withdrawal requests and to verify that payments originate from accounts registered in your name. We share payment reference data with our payment processing partners only to the extent necessary to complete each transaction. f111 does not store full payment credentials on its own servers.
Identity Verification (KYC) and Anti-Money-Laundering (AML)
Identity documents and address data are processed as part of our mandatory Know Your Customer (KYC) programme. This is both a legal obligation and a responsible gaming safeguard. KYC data is used to confirm your age (18+), verify your identity, prevent fraud, and comply with applicable anti-money-laundering requirements. KYC records are retained for a minimum of five years following account closure in accordance with standard AML obligations.
Responsible Gaming and Player Protection
Behavioural and transaction data — including session duration, bet frequency, loss patterns, and deposit history — may be analysed to identify signs of problem gambling. Where such patterns are detected, f111 may proactively reach out to the player, apply responsible gaming interventions, or refer the player to support resources. This use of data is in your vital interest and is central to our commitment to responsible gaming practices.
Security and Fraud Prevention
IP addresses, device fingerprints, and usage patterns are analysed by f111's security systems to detect and prevent fraud, account takeovers, bonus abuse, multi-accounting, and suspicious wagering activity. Where security concerns are identified, we may temporarily restrict account access pending investigation.
Platform Improvement and Analytics
Aggregated and anonymised usage data helps f111 understand how players navigate the platform, which games are most popular, and where technical improvements are needed. This analytical work does not involve identifying individual players and is used only to enhance the overall platform experience for Bangladeshi users.
Communications and Promotions
With your consent at registration, f111 may send you promotional communications about new games, seasonal bonuses (e.g., Eid promotions, BPL cricket offers, Pohela Boishakh specials), and platform updates via email or SMS to your registered Bangladeshi mobile number. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or adjusting your notification preferences in your account settings.
Data Sharing & Third Parties
f111 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Service Providers and Data Processors
f111 works with a small number of carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum data necessary to process your financial transactions.
- KYC and identity verification providers: Third-party verification partners receive identity documents and biographical data to carry out age and identity checks on f111's behalf.
- Game content providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to deliver game sessions. They do not receive your full name, contact details, or payment information.
- Platform infrastructure providers: Cloud hosting and content delivery partners may process server logs that contain IP addresses and session data as a technical by-product of hosting the f111 platform.
- Fraud and AML screening services: Transaction and identity data may be checked against risk databases maintained by specialist compliance service providers.
All third-party data processors engaged by f111 are bound by contractual data processing agreements that require them to process your data only for the specified purpose, maintain appropriate security standards, and not retain your data beyond the period required to fulfil their contracted service.
Legal and Regulatory Disclosures
f111 may disclose personal data to competent authorities, law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful request from a government authority. In such cases, f111 will disclose only the minimum data required to fulfil the legal obligation and will, where legally permitted, notify the affected player of the disclosure.
Business Transfers
In the event that f111 is subject to a merger, acquisition, asset sale, or corporate restructuring, player data held by f111 may be transferred to the successor entity as part of that transaction. In such circumstances, f111 will notify affected players via the email address registered to their account prior to the transfer taking effect and will ensure that the successor entity is bound by privacy commitments at least as protective as those set out in this Policy.
Cookies & Tracking Technologies
f111 uses cookies and similar tracking technologies (such as local storage and session tokens) to provide a functional, personalised, and secure experience on the platform. This section explains what cookies we use, why we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session or language preference — so that you do not need to re-enter it every time you return. Cookies do not directly identify you as an individual; they identify your browser or device.
Categories of Cookies Used by f111
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, secure your account, prevent cross-site request forgery (CSRF). These are essential for the platform to function. | No — essential for operation |
| Functional / Preference | Remember your language preference, notification settings, and last-visited game category so the platform feels personalised on return visits. | Yes — via browser settings |
| Analytics / Performance | Measure aggregate page traffic, load times, and error rates to help f111 improve platform stability and user experience. Data is anonymised at collection. | Yes — via browser settings |
| Security / Fraud Detection | Assign a pseudonymous device identifier used by f111's fraud detection system to identify unusual login patterns or suspicious automated activity. | No — essential for security |
Managing Your Cookie Preferences
Most web browsers allow you to control cookies through their settings — typically found under "Privacy", "Security", or "Site Settings". You can configure your browser to block all cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling strictly necessary or security cookies will prevent you from logging into your f111 account and will significantly impair the platform's functionality.
On mobile browsers commonly used in Bangladesh (Chrome for Android, Samsung Internet, Opera Mini, Firefox for Android), cookie management settings are accessible through the browser's main menu under "Settings" → "Privacy". f111 recommends keeping strictly necessary and security cookies enabled for the best experience.
Data Security & Storage
f111 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, loss, disclosure, or destruction.
Technical Security Measures
- SSL/TLS encryption: All data transmitted between your device and the f111 platform is encrypted using industry-standard SSL/TLS protocols. This applies to login pages, the cashier, account settings, and all API endpoints.
- Encrypted data storage: Sensitive personal data — including identity document scans and financial reference numbers — is encrypted at rest using strong encryption standards on f111's secure servers.
- Access controls: Access to personal data within f111's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and subject to audit.
- Two-factor authentication (2FA): f111 offers 2FA via your registered Bangladeshi mobile number to provide an additional layer of protection for your account. We strongly recommend enabling this feature.
- Intrusion detection: f111's infrastructure is monitored around the clock by automated security systems that detect and respond to anomalous access patterns, brute-force login attempts, and other threat indicators.
Where Your Data Is Stored
Your personal data is stored on secure servers maintained by f111's infrastructure partners. While the physical servers may be located outside Bangladesh, all data processing activities are carried out in accordance with the data protection principles set out in this Policy. f111 ensures that any cross-border transfer of personal data is subject to appropriate contractual safeguards to maintain a level of protection equivalent to that described herein.
Data Breach Response
In the unlikely event of a data security breach that poses a material risk to your personal data, f111 will notify affected players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the steps f111 has taken to contain the breach, and the recommended actions you should take to protect yourself.
Your Privacy Rights
As a player on the f111 platform, you hold meaningful rights over the personal data we hold about you. f111 is committed to honouring these rights promptly and without undue barriers. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.
Right of Access
You have the right to request a copy of the personal data f111 holds about you. Upon receiving a valid access request, f111 will provide a summary of the data categories held, the purposes for which they are processed, and any third parties with whom they have been shared. We will respond to access requests within 30 days of receipt.
Right to Rectification
If any personal data f111 holds about you is inaccurate or incomplete, you have the right to request that we correct or supplement it. Note that correcting identity data (such as your legal name or date of birth) may require you to provide updated KYC documents to verify the change.
Right to Erasure ("Right to Be Forgotten")
You may request that f111 delete the personal data we hold about you. However, this right is subject to important limitations: where f111 is required by law to retain certain data for a minimum period (for example, KYC records and transaction logs for AML compliance), we cannot fulfil an erasure request for that data until the mandatory retention period has elapsed. Where erasure is possible, we will complete it within 30 days of your request and confirm the deletion in writing.
Right to Restriction of Processing
You may request that f111 restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of data we hold, or if you have objected to processing and wish us to pause while the objection is assessed.
Right to Data Portability
Where technically feasible, you have the right to receive a copy of the personal data you have provided to f111 in a structured, commonly used, and machine-readable format (such as CSV or JSON), so that you can transmit it to another service provider of your choosing.
Right to Object to Marketing
You have the right to object at any time to f111 processing your personal data for direct marketing purposes. To opt out of marketing communications, contact [email protected] or update your notification preferences in your account settings. Your objection will be acted upon promptly and you will not receive further marketing from f111 once your request is confirmed.
Data Retention
f111 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following retention schedule summarises our standard approach:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account identity & contact data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| KYC documents | 5 years post account closure | AML and regulatory obligations |
| Transaction records | 5 years post transaction date | Financial record-keeping, AML |
| Support communications | 3 years post last interaction | Dispute resolution, service quality |
| Session and usage logs | 13 months from collection | Security monitoring, analytics |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is either securely deleted from f111's systems or irreversibly anonymised so that it can no longer be linked back to any individual. Anonymised and aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.
Policy Updates & Contact
Changes to This Privacy Policy
f111 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via their registered email address or an in-account notification. We encourage you to review this Policy periodically to stay informed about how f111 protects your personal data.
Your continued use of the f111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting our support team.
Children's Privacy
The f111 platform is strictly for adults aged 18 and above. f111 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an f111 account or submitted personal data to f111 without your knowledge, please contact us immediately at [email protected]. Upon receiving such a report, f111 will verify the claim and, if confirmed, will close the account and delete all associated personal data without delay.
Links to Third-Party Content
The f111 platform integrates games from third-party software providers. While f111 takes care to engage only reputable providers, this Privacy Policy applies solely to data processed by f111 itself. Each game provider operates under its own privacy terms with respect to any technical data processed during gameplay. f111 encourages you to review the privacy policies of any third-party services you interact with.
Contact Our Privacy Team
For any questions, concerns, or requests relating to this Privacy Policy or the personal data f111 holds about you, please reach out to our support team using the contact details below. We are committed to responding to all privacy-related enquiries promptly and transparently.
f111 takes every privacy enquiry seriously. Whether you have a question about how your bKash payment data is handled, want to update your registered mobile number, or wish to request a full copy of your account data, our English-speaking support team is here to help around the clock.
Your Data Is Safe at f111
Now that you have reviewed our Privacy Policy, explore f111's full range of casino games, cricket betting, and slots — all secured with SSL encryption and fast BDT payouts via bKash and Nagad.